Help Center

GENERAL FAQ's

Account:
I cannot login to my account. My username and password are correct?

Check your email to see if your account has been restricted or reported as suspicious. If you have a Terms of Service violation, your account may be closed. If you had a previous account on Buzzkiki with a violation, your new account may be restricted or closed. If you believe you have been mistakenly flagged, contact support .

Report an account?
To report an account, go to their profile page, click on the red "Report User" link in the center underneath the other profile links.
To report an individual post, click on the three dots in the top right of the post and select "Report".

Deleting your account?
Click "Edit my page" and at the bottom of the page select Delete Account. Enter your password, your account will be deleted.
Important: any active subscription will be lost and will not automatically renew.  

Once deleted, your account will not be able to be restored and you will have to create a new one.

Account Security:
If you suspect your account has been hacked, login and attempt to change your password immediately.
If you cannot login to your account, use the "Forgot Password" link on the login page. If you still cannot login and access your account, please contact support.

Email Settings?
You must verify your email address when you create an account.
You can change your email notification preferences any time by logging into your account, click "Edit my page", and then notifications.

Personal Data
If any User closes their account, the personal data that relates to your use of Buzzkiki and bank details we hold about you will be deleted after six months.
Buzzkiki Ltd has to retain financial information for 7 years. This is a legal requirement as HMRC can investigate our financial records for that period and we need to retain details of payments made by you and to you.

Do you have an iOS or Android app?
Not at the moment, the buzzkiki.com website works fine on desktops and mobiles. An easy way to access Buzzkiki.com is by going to www.buzzkiki.com in a browser and adding it to your home screen. This will create a tile on your homescreen which will allow you access Buzzkiki like an app.

iPhone / iPad
- Open Safari on your iPhone and navigate to www.buzzkiki.com
- Tap on the "Share" icon at the bottom. This looks like a square with an arrow pointing upwards.
- Select the "Add to Home Screen" icon.

Android
- Open Google Chrome and navigate to www.buzzkiki.com
- Tap on the "Options" icon. It may look like three vertical dots at the top.
- Click "Add to Home Screen".

Media Inquiries?
Please email any media inquires to our media team via our contact form


FAN FAQ's

Why should I subscribe?
Subscribing to a Content Creator allows you to support their work, gives you exclusive access to private content and access to be able to communicate with them directly via the direct messages interface (DM).

How do I subscribe?
Go to the profile of the creator you wish to subscribe to
Click "Get access" button, which will open a pop up window where you can subscribe via PayPal or Stripe
Once payment is completed the creators content is unlocked including all previous posts and all future posts during the subscription period
Subscription periods are 30 days from the date of purchase

Cancel a subscription
Subscriptions are non-refundable.
Visit your "My subscriptions" page to see all of your active and inactive subscriptions. You can unsubscribe if you would like to hide that Creator’s posts(unsubscribing does not refund your purchase).
   
Profile Tip feature
The Profile Tip feature allows you to show appreciation to creators to like.
To give a Tip simply click the Tip button on their profile, which opens a small popup window, then select the amount you wish to Tip, $1 - $50 payable via Paypal.

Unlock post feature
Content creators have the option to allow individual posts to be unlocked by non-subscribers for a fee, the creator sets the unlock fee they require to unlock a post.

Refunds
Purchases are final and non-refundable. You may unsubscribe for any reason, at any time, to ensure that you will not be billed for that subscription again.

Chargebacks / Credit Card Disputes
If a User seeks a chargeback or dispute from their payment processor, the User’s access to Buzzkiki may be discontinued or limited. If you believe your account has been limited in error, please contact support.
Any amounts that Users seek to refund or chargeback will be reported to the Creator and will be removed from the Creator’s income.

Transactions / Charges
Our prices appear in USD only. Any currency conversion is done at the payment processor level and not by Buzzkiki.com.
All charges are either in USD. We use secure and encrypted third-party payment processors to complete transactions.

What is Value Added Tax (EU/UK VAT)
Value Added Tax is a consumption tax added to the value of goods or services purchased in the European Union and United Kingdom. The specific rate of tax varies by country. As the name suggests, the tax is added to the price of the product or service at the time of purchase and paid directly to the relevant tax authority.

How much VAT do I have to pay?
The amount payable is determined by the country where the purchase takes place. You can find the relevant  EU/UK VAT rate at this website https://taxfoundation.org/vat-rates-europe-2019/
The money that Buzzkiki collects as a result of  Tax laws will be paid directly to local governments.

Do all Fans have to pay VAT?
Any purchase by a Fan resident in a country which charges VAT will be subject to the local rate.
VAT is applied to any payment for Creator interaction by a Fan resident in a country which charges VAT.
The price of subscriptions can change from time to time depending on the Creator.


CREATOR FAQ's

Can I become a Creator from my country?
Yes if Paypal or Stripe operate in your Country, you can find the list of available Countries on their websites.
PayPal https://www.paypal.com/uk/webapps/mpp/country-worldwide
Stripe https://stripe.com/global

How do I start earning on Buzzkiki?
To start earning on Buzzkiki, do the following:
  • Signup and create an account
  • Verify your account with your Government issued ID
  • Add your bank account that is in your own name
  • The bank account should be in the same country as the country that issued the verified photo ID of the Creator
  • Complete your W-9 form (for US Creators)
  • Make sure you have set your subscription price
Payouts
The available payout methods are PayPal or Bank Transfer
The Dashboard, shows statistics and balance of your account
Your Payments page shows history of all payments made or received.
Your earnings become available for withdrawal from the Current Balance on a 14-day rolling basis, once you have reached the minimum withdrawal amount.
Creators in a small number of countries that receive high levels of reversed transactions will have Pending Balances for 28 days.

Please note: if a Fan seeks or causes a refund or a chargeback and is successful, you will see an Adjustment in your Payments page for the amount.
All withdrawal requests and bank payouts are processed within 48 hours.

Payout Percentages
Creators receive 95% of the revenue on their earnings including subscriptions, single unlocked posts and tips.
The remaining 5% covers hosting, support, and all other services.

Minimum withdrawal
The minimum withdrawal amount is $50.

My payout request was rejected
Possible reasons:

    Your previously submitted ID has expired
    The documents previously submitted do not meet the requirements required to complete your Payout Request
    There is missing payout information on your Account which prevents you from withdrawing funds.

Please submit a copy of your government issued photo ID, once your ID is verified and approved your payouts will be enabled.
Please note the following requirements which must be met for ANY uploaded image:

    Images may not be edited, cropped or re-sized.
    All images must be in color.
    Submitted documents must be a photo or a scanned copy. Electronic documents or a photo of a photo will be rejected.
    All 4 corners of the document must be visible.
    The entire government issued, non-expired ID must be shown. No parts of the document may be redacted, covered, cut, or censored.
    Files must be .PNG, .JPG or. GIF format and under 5MB in size. Once your ID is approved, confirm your payout method
    US Creators are required to complete a W9 form.

My payment has been processed, but I have not received it?
Typically, it takes 3-5 business days for funds to appear in your bank account.
In some cases, it can take up to 10 business days.

If after 10 days your payment does not show up, contact support. Include a downloaded copy of your bank statement. It must show your bank details and have evidence that you have not received your payment. We will investigate the payment further. For bank transfers (outside US), you will need to request your Tranaction ID from support for the deposits Buzzkiki has issued to you.

How much of the payout do I receive?
The amount that you see in your current balance is the exact amount in USD that will be sent to your payment method of choice. Your bank may charge you currency conversion or transfer fees to receive the money.Payouts go out in USD and will be converted to the currency of your account. Buzzkiki does not have control over currency exchange rates imposed by your bank.

U.S. Creator Tax Forms
Content creators in the United States will receive an IRS Form 1099 if they have earned more than $600 USD in the previous tax year. The 1099 form will be sent in the mail to the address on your W-9 form. If your address changes, be sure to update your W-9 form with the new address to ensure you receive your tax documents. A digital copy of your 1099 form can be downloaded from your Banking page.

Proof of income can be found on your Payment page.

What is Value Added Tax (EU/UK VAT)
Value Added Tax (VAT) is a consumption tax added to the value of goods or services purchased in the European Union and United Kingdom. The specific rate of tax varies by country. As the name suggests the tax is added to the price of the product or service at the time of purchase and paid directly to the relevant tax authority.

How does Buzzkiki handle VAT?
All VAT collected by Buzzkiki is paid directly to the relevant tax authority, in full.

Profile Tip feature
The Profile Tip feature allows fans to show appreciation to creators they like.
Fans are able to Tip an amount from $1 - $50 payable via Paypal.

Unlock post feature
Content creators have the option to allow individual posts to be unlocked by non-subscribers for a fee, the creator sets the unlock fee they require to unlock a post.

Account approval / account application requirements
To be approved as a Content Creator, we require a close-up photo of your government-issued ID (passport, driver’s license, ID card)
Please note the following requirements must be met for ANY uploaded image:

    Images must not be edited, cropped or re-sized
    All images must be in color
    Submitted documents must be a photo or a scanned copy. Electronic documents or a photo of a photo will be rejected.
    All 4 corners of the document must be visible
    The entire government issued, non-expired ID must be shown.  No parts of the document may be redacted, covered, cut, or censored
    Files must be .PNG, .JPG or .GIF format and under 5MB in size

Rejected applications
Applications may be rejected for the following reason(s):

    Poor quality image of a government-issued, non-expired photo ID or passport
    Provided ID is expired or will expire in less than 30 days
    Provided ID is invalid or damaged (hole-punched, cracked/taped, cut-up)
    Provided ID is not government-issued and/or does not contain holder’s photo

Is nudity allowed on Buzzkiki?
You can post nude creations on Buzzkiki of both real and fictional subjects. Posts with mature themes should be locked and marked as “Subscribers Only”. This means that you cannot post nudity in public areas including your profile picture or ‘about’ section, and you should never post or share nude creations of any individual under the age of 18, including yourself. As a strong commitment to child safety, we will work with law enforcement whenever we come across child exploitation material. We understand that you may make a mix 18+ creations and other types of creations, which is fine, we will always review your work within its context.

Is Pornography and sexual services allowed?
NO, we DO NOT allow pornographic material or sexual services on Buzzkiki, which is defined as "real people engaging in sexual acts such as masturbation or sexual intercourse on camera."v

Linking to Social Media
You can promote your Buzzkiki account in any way you wish.
You should post new content often.
Place your Buzzkiki link on your existing social media (Twitter, Instagram, etc.).
Promote your Buzzkiki link anywhere you have followers.

Stolen Content (DMCA)
Buzzkiki takes content piracy very seriously.
To file Copyright Infringement notices, Creators should send all supporting details and evidence to support@buzzkiki.com, include the link to the page in question, as well as supporting screenshots.
You can also click "Report User" and select option "copyright infringement".

The time it takes to get infringed content removed is on a case by case basis, dependent on the infringing website and due legal process. Be advised that Buzzkiki does not have direct control over the actions of other websites but we will do our best to get stolen content taken down. We advise you to reach out to the website directly.

Who can see my Buzzkiki page?
Fans that have paid your subscription price can see your Feed.
Fans can view all your current posts and future posts after they subscribe.
The content contained within your posts is hidden for non-subscribers, you have the option to post unlocked "teaser" content viewable by everyone.
You have the option to set an unlock fee on locked content for purchase by non-subscribers on a post by post basis.
Please note that all content must comply with our Terms of Service or be subject to suspension or closure.

Featured accounts
You can email Buzzkiki at support@buzzkiki.com and request to be featured if your account matches the following criteria:

Your account is verified by Buzzkiki
You have at least 10,000 followers on your Twitter or Instagram Accounts
You post frequently on Buzzkiki

Prices
You can set your subscription price between $4 and $100 per month
Tip amounts range from $1 and $50.00
You can set any price to unlock content to non-subscribers on a post by post basis.

Post info
File size allowed to Verify Account is 5 MB
Post upload file size limit is 500 MB per post
Supported image formats are .JPG, .PNG or .GIF
Supported video formats include mp4, mov.

The max length of posts is 300 characters
Comment length is 200 characters
    
Deleting or Editing a Post
Click the three-dot button at the top right side of your post to see all available actions.

Set an unlock rate on a Post
Click the three-dot button at the top right side of your post, click edit post then set an unlock rate for the post.

Video and Livestream Troubleshooting
Live Streams:  Coming Soon...